Cancellation & Refund Policy

Exchange Policy

At Moods & Colours, we want you to love your purchase! If you're not completely satisfied with your item, we offer exchanges to ensure you find the perfect piece for your wardrobe.

Exchange Conditions:

- Items must be returned within 48 hours of delivery

- Products must be in original condition with all tags attached

- Items must be unworn, unwashed, and in original packaging

- Exchange requests must include the original receipt or order confirmation

- Custom or personalized items are not eligible for exchange

Refund Policy

You may relax knowing that your product has passed all the quality check procedures. Please be aware that we do not accept returns and exchanges.

How to Request an Exchange

1. Contact us at +91 77439 81917 within 48 hours.

2. Provide your order number and reason for exchange

3. We'll send you exchange instructions and return shipping details

4. Pack items securely with all original tags and packaging

5. Ship to: Moods & Colours, B/14 Mantri Park Society, Behind Kothrud Bus Stand, Pune - 411038.

Non-Exchangeable Items

- Final sale or clearance items

- Items worn or damaged by customer

- Items without original tags or packaging

- Undergarments and swimwear for hygiene reasons

Processing Time

- Exchange processing: 3-5 business days after we receive your return

- New item dispatch: 1-2 business days after exchange approval